Shipping
Pure-Light aim to keep postage to a minimum so all Goods within the UK are shipped 1st Class unless you require something quicker then please let us know. Delivery costs are calculated by weight to minimise delivery prices, to find out postage costs please use the "Estimate Shipping" Button when viewing your cart.
UK Shipping
We aim to send all Handmade goods within a minimum 5 working days of receiving cleared payment. Owing to Candles being made to order please allow 7 working days for your order to be despatched.
Personalised Gift orders are professionally engraved and require 5-10 working days for engraving and delivery depending on the item. If your item is needed by a special date please add that to the comments box at the checkout. Gifts ordered with Next Working Day dispatch are sent via courier and will require a signiature upon delivery. Please email to check if you require foreign lettering as in some cases this may not be possible.
Next Working Day option. This charge per item covers our engraver's priority order fee for same day work which is necessary for us to post orders in time for Next Working Day courier delivery. It is not a postage charge, we do not charge extra for courier delivery on Next Working Day orders, only normal postage costs are added to your order at the checkout (UK only ).
Any item ordered for Next Working Day placed before 1 pm are delivered the following working day (any time from 8.30 am to 6.30 pm). Orders placed after 1 pm will be delivered in 2 working days. Orders received after Friday 1pm will be dispatched Monday.
(During Christmas and other busy winter periods Next Working Day Delivery May take 1 - 2 days depending on the item and the customer's location).
Wholesale orders are shipped via courier owing to weight of the order please allow 10 working days for wax products and 14 working days for Body products. Very large wholesale orders may take longer (up to 6 weeks).
Any order over 4kg's are automatically shipped using a courier as this is the cheapest way and you can order any amount of products up to 28kg and the courier rate remains the same.
If you suspect your order may be lost please contact us within 3 weeks of the dispatch date. It is company policy to send replacements rather than refund if an item is lost.
Packaging
Unless a gift is stated as being with a Gift or Presentation box, all our gifts are packaged for delivery purposes only. Although upon request gift boxes can be sent with a gift for a small cost.
Worldwide Shipping
We aim to send goods within 5 working days of receiving cleared payment. Items will be sent via Royal Mail Airmail. Delivery times will vary depending the destination of the package but allow between 5-21 days for delivery.
Alterations and Cancellation
When you place an order for an engraved or customised gift please enter it exactly how you'd like the engraving to be as it is usually possible to alter or cancel the gift or engraving only before any work has begun. So if any changes are to be made please notify us as soon as possible. It is solely the customer's responsibility to check that any text is suitable and correctly entered, and that any alterations comply with the text allowance for the entry form of the item ordered.
Returns
1. If you wish to cancel your order:
- you can notify us by email to before we have dispatched the goods to you;
or
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
2. Ask for a returns number by email before returning any items. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund less postage or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid less postage or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 3
4.1 Personalised goods can be returned only if damaged, or by our fault wrongly engraved, no returns are accepted without our prior authorisation, so please contact us to arrange a return.
4.2 We offer a full money back guarantee on items bought up to 14 days of receiving these goods see point 4.3 for exceptions. Goods must returned in their original packaging in the condition they were received.
4.3 Exceptions - returns will not apply in the following circumstances: -
- in the event that the product has been used.
- to any products that we have made or customised specifically for you
The provisions of this clause 4 do not affect your statutory rights.
